Your partner for
removals & transports
in Darmstadt
Your partner for
These General Terms and Conditions apply to all contracts between
Black-Wolf Transporte & Umzüge GmbH
Heidelberger Landstraße 246
64297 Darmstadt
– hereinafter referred to as the “Contractor” –
and its customers – hereinafter referred to as the “Client” – regarding the execution of relocations, furniture transport, clear-outs, storage services, as well as other agreed services.
Deviating terms and conditions of the Client shall only become part of the contract if the Contractor expressly agrees to them in writing.
The Contractor provides services in particular in the following areas:
Private relocations
Company and public authority relocations
National and international relocations
Furniture transport
Clear-outs and household liquidations
Packing services
Furniture assembly and disassembly
Provision of packing materials
Temporary storage of moving goods
Further individually agreed services
The specific scope of services results from the respective offer or order.
Offers made by the Contractor are non-binding and subject to change unless expressly agreed otherwise.
A contract is concluded as soon as the Client confirms an offer in writing, by email, by telephone, or via an online form.
Changes or extensions to the scope of services require the consent of both parties.
The offer is based on the information provided by the Client regarding the scope of the moving goods.
The prices agreed in the offer shall apply.
Additional services not included in the offer will be charged separately. These include in particular:
additional carrying distances
additional floors without elevator
waiting times
additional assembly work
additional packing work
Invoices are due immediately upon invoicing without deduction, unless otherwise agreed.
The Contractor is entitled to request an appropriate advance payment.
The Client is obligated to:
provide complete and accurate information regarding the type and scope of the moving goods
ensure access to the premises
apply for necessary permits (e.g. temporary no-parking zones) in due time, unless this has expressly been undertaken by the Contractor
ensure that all items are suitable for transport
mark fragile items separately
The Client is liable for damages resulting from incorrect information.
If a temporary no-parking zone is required for carrying out the move, it must be arranged in due time.
If the Contractor is commissioned to organize this, it will be done at the Client’s expense.
Additional costs resulting from missing parking facilities or longer carrying distances may be charged separately.
Unless otherwise agreed, the Client is responsible for the proper packing of the moving goods.
The Contractor assumes no liability for damage to items resulting from insufficient packing by the Client.
If packing services are provided by the Contractor, these will be charged separately.
The Contractor generally does not transport the following items unless specifically agreed otherwise:
cash
jewelry
precious metals
securities
certificates and documents
data storage devices containing sensitive data
artworks of high value
live animals
plants of special value
dangerous substances or hazardous goods
The Client is obligated to transport such items themselves or to declare them in advance.
Assembly and disassembly work will only be carried out if expressly agreed.
The connection or disconnection of:
electrical appliances
gas appliances
water connections
will only be performed by appropriately qualified personnel and only if expressly agreed.
No liability is assumed for damages caused by improper preparatory work carried out by the Client.
If moving goods are temporarily stored, the regulations of storage law shall also apply.
Storage is carried out at the Client’s risk to the extent permitted by law.
The Contractor is entitled to use subcontractors to carry out the order.
The Contractor’s liability towards the Client remains unaffected.
The Contractor’s liability is governed by the statutory provisions of the German Commercial Code (HGB) for moving contracts.
Liability is generally limited to:
€620 per cubic meter of loading volume (§451e HGB).
The Contractor is not liable for damages resulting from:
force majeure
war, strikes, or natural events
insufficient packing by the Client
natural characteristics of the moving goods
damage to particularly fragile items without special agreement
The Client has the option of taking out additional transport insurance through the Contractor.
This insurance is not part of the standard contract and must be expressly agreed upon.
Without additional insurance, only the statutory liability limits according to the HGB apply.
Externally visible damage must be reported no later than upon delivery.
Damage that is not externally visible must be reported in writing within 14 days after delivery.
Damage reported later cannot be considered, insofar as legally permissible.
Agreed dates are binding.
In the event of cancellation by the Client, the Contractor may charge the following costs:
up to 14 days before the appointment: free of charge
13 to 7 days before the appointment: up to 30% of the order value
less than 7 days before the appointment: up to 60% of the order value
Costs already incurred must be reimbursed regardless of this.
Waiting times that are not the responsibility of the Contractor (e.g. delayed key handover, furniture not prepared) may be charged additionally.
Consumers generally have a statutory right of withdrawal of 14 days for contracts concluded outside business premises or via distance communication.
The complete withdrawal policy will be provided to the Client separately.
Personal data will be processed exclusively in accordance with the statutory data protection regulations.
Further information can be found in the privacy policy on the website.
The law of the Federal Republic of Germany shall apply.
To the extent legally permissible, the place of jurisdiction is the registered office of the Contractor.
If any provision of these GTC is or becomes wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.