Your partner for
removals & transports
in Darmstadt
Your partner for
These General Terms and Conditions apply to all contracts between
Black-Wolf Transporte & Umzüge GmbH
Heidelberger Landstraße 246
64297 Darmstadt
– hereinafter referred to as the “Contractor” –
and its customers – hereinafter referred to as the “Client” – regarding the performance of relocations, furniture transport, clear-outs, storage, as well as other agreed services.
Any deviating terms and conditions of the Client shall only become part of the contract if the Contractor expressly agrees to them in writing.
The Contractor provides services in the following areas in particular:
Private relocations
Company and public authority relocations
National and international relocations
Furniture transport
Clear-outs and household liquidations
Packing services
Furniture assembly and disassembly
Provision of packing materials
Temporary storage of moving goods
Further individually agreed services
The specific scope of services is set out in the respective offer or order.
Offers made by the Contractor are non-binding and subject to change unless expressly agreed otherwise.
A contract is concluded as soon as the Client confirms an offer in writing, by email, by telephone or via an online form.
Changes or extensions to the scope of services require the consent of both parties.
The offer is based on the information provided by the Client regarding the scope of the moving goods.
The prices agreed in the offer shall apply.
Additional services not included in the offer will be charged separately. These include in particular:
Additional carrying distances
Additional floors without elevator
Waiting times
Additional assembly work
Additional packing work
Unless otherwise agreed, invoices are due immediately upon invoicing without deduction.
The Contractor is entitled to request a reasonable deposit.
The Client is obliged to:
Provide complete and accurate information regarding the type and scope of the moving goods
Ensure access to the premises
Apply in due time for any necessary permits (e.g. no-parking zones), unless this has expressly been taken over by the Contractor
Ensure that all items are fit for transport
Specially label sensitive items
The Client is liable for damages arising from incorrect information.
The Client must ensure that all furniture and items can be transported at both the loading and unloading location. This includes in particular sufficient stairwell width, door width, elevators and other access options.
If items cannot fit through stairwells, doors, elevators or other access routes due to their size or condition, the Contractor is entitled to place them in a suitable location at the unloading site. There is no obligation to transport such items by alternative means (e.g. through windows, via balcony, furniture lift or disassembly) unless this has been expressly agreed in advance.
Any additional costs, waiting times or extra efforts resulting therefrom shall be borne by the Client.
If a no-parking zone is required for carrying out the move, it must be set up in due time.
If the Contractor is commissioned to arrange this, it shall be done at the Client’s expense.
If additional costs arise due to lack of parking or longer carrying distances, these may be charged additionally.
Unless otherwise agreed, the Client is responsible for the proper packing of the moving goods.
The Contractor accepts no liability for damage to items caused by insufficient packing carried out by the Client.
If packing services are provided by the Contractor, these shall be subject to separate remuneration.
The Contractor shall generally not transport the following items unless a special agreement has been made:
Cash
Jewelry
Precious metals
Securities
Certificates and documents
Data carriers containing sensitive data
High-value works of art
Live animals
Plants of special value
Dangerous substances or hazardous goods
The Client is obliged to transport such items personally or inform the Contractor of them in advance.
Assembly and disassembly work will only be performed if expressly agreed.
The connection or disconnection of:
Electrical appliances
Gas appliances
Water connections
shall only be carried out by appropriately qualified personnel and only if this has been expressly agreed.
No liability is assumed for damage caused by improper preparatory work by the Client.
If moving goods are temporarily stored, the provisions of storage law shall apply additionally.
Storage shall take place at the Client’s risk, insofar as legally permissible.
The Contractor is entitled to use subcontractors for the performance of the contract.
The Contractor’s liability towards the Client remains unaffected thereby.
The Contractor’s liability is governed by the statutory provisions of the German Commercial Code (HGB) for moving contracts.
Liability is generally limited to:
€620 per cubic meter of loading volume (Section 451e HGB).
The Contractor shall not be liable for damage caused by:
Force majeure
War, strikes or natural events
Insufficient packing by the Client
The natural condition of the moving goods
Damage to particularly sensitive items without a special agreement
The Client has the option of taking out additional transport insurance through the Contractor.
This insurance is not part of the standard contract and must be expressly agreed.
Without additional insurance, only the statutory liability limits under the HGB shall apply.
Externally visible damage must be reported no later than upon delivery.
Non-visible damage must be reported in writing within 2 days after delivery at the latest.
Damage reported later may not be considered, insofar as legally permissible.
For electronic devices, technical equipment and sensitive devices, the following applies: Liability for functional damage or internal damage shall only be assumed if the functionality was checked by the moving company before transport and documented in writing. Such a check shall only be carried out at the Client’s express request and is not part of the regular moving service. Without prior inspection and written documentation of functionality, liability for functional damage or internal damage is excluded, as the moving company is unable to verify the condition of the devices prior to transport.
Agreed dates are binding.
In the event of cancellation by the Client, the Contractor may charge the following costs:
Up to 14 days before the agreed date: free of charge
13 to 7 days before the agreed date: up to 30% of the order value
Less than 7 days before the agreed date: up to 60% of the order value
Costs already incurred shall be reimbursed regardless.
Waiting times for which the Contractor is not responsible (e.g. delayed handover of keys, furniture not prepared) may be charged additionally.
Consumers generally have a statutory right of withdrawal of 14 days for contracts concluded outside business premises or by means of distance communication.
The full withdrawal information will be provided to the Client separately.
Personal data shall be processed exclusively in accordance with the statutory data protection provisions.
Further information can be found in the privacy policy on the website.
The law of the Federal Republic of Germany shall apply.
To the extent legally permissible, the place of jurisdiction shall be the Contractor’s registered office.
Should any provision of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.